Shipping Policy

At Casa di Ovia, we take care in every detail — including how your order arrives.

Pre-Orders

Items marked as pre-order are crafted especially for you.

Please allow up to 8 weeks for delivery from the order date. We’ll keep you updated as your piece moves through production.

Standard Delivery

All in-stock orders are dispatched within 3 working days via tracked courier service.

Delivery times may vary slightly during busy periods, but we’ll always keep you informed.

Express Delivery

Need it sooner? Choose Express at checkout for next working day delivery (order by 12 noon).

This option carries an additional fee, calculated at checkout.

Re-Luxe Club Members

All active Re-Luxe Club members receive free standard delivery on refills. No codes or thresholds — it’s our way of saying thank you for refilling your ritual.

Returns & Refunds

Each Casa di Ovia product is crafted with care, and we hope you love it. If something isn’t quite right, here’s how we handle returns.

Returns

We accept returns on unused, undamaged items within 14 days of delivery.

To request a return, please email us at hello@casadiovia.com with your order number and reason for return.

Items must be returned in their original packaging.

Exclusions

We are unable to accept returns on partially used refills or damaged vessels.

Refunds

Once we receive and inspect your return, we’ll notify you and issue a refund to your original payment method.

Please allow up to 7 working days for the refund to appear.

Faulty Items

If your item arrives damaged or faulty, please contact us at hello@casadiovia.com within 48 hours of delivery with photos.

We’ll make it right.