FAQ’s
What makes your system different?
Casa di Ovia is a modern refillable candle system — designed to look beautiful, burn cleanly, and never be thrown away. Our ceramic vessels are meant to stay. Our Re-Luxe refills arrive in recyclable aluminum, already poured and ready to drop in. No fuss, no mess, no scraping out your vessel between scents. Just remove, replace, and light again.
What’s included in the Starter Kit?
The Starter Kit includes our signature reusable candle vessel (£45), one Re-Luxe refill in your chosen scent (£33), and our signature display tray (£30 value — included free). That’s £108 of value for just £70 — everything you need to begin your refillable candle ritual.
Why is the Starter Kit £70?
Each piece is crafted with intention — our ceramic vessel is reusable for life, the Re-Luxe refill is made with high-performance wax and premium fragrance oils, and the tray is our complimentary gift. This set is designed to elevate your space while reducing waste — it’s more than just a candle, it’s a ritual.
Do I need to clean the refill before recycling it?
No. Our Re-Luxe inserts are made from recyclable aluminum and can be placed in your home recycling with wax residue still inside. Modern recycling facilities use heat to separate and process the materials — no mess, no hassle.
5. When will my order ship?
In stock items: Expect dispatch within 3 working days.Pre-orders: Our first release is small batch and poured with care.
Shipping charges apply at checkout, unless you’re part of the Re-Luxe Club and get free delivery.
6. Do you ship internationally?
Not at this time. We currently ship within the UK only.
7. How does the subscription work?
Our Re-Luxe Club offers exclusive benefits when you subscribe to monthly refills. Members receive:
• A welcome gift (worth £30)
• A free refill on your birthday
• Early access to limited scents and seasonal drops
• Free UK shipping on every subscription delivery
This is not just convenience — it’s luxury that lingers.
8. Can I change my scent each month?
Yes — we’ll send a reminder before your next refill ships so you can switch if you’d like.
9. Is the Re-Luxe Club different from the Starter Kit?
Yes — the Starter Kit includes the vessel and one refill as a one-off purchase. The Re-Luxe Club is our monthly flexible subscription that delivers one refill each month (plus gifts and perks).
10. Can I skip or cancel?
Absolutely. You’re in control. Pause or cancel any time from your account.
11. What’s in the wax?
We use a coconut-soy blend that burns beautifully and holds fragrance exceptionally well. Our scents are a combination of essential and cruelty free fragrance oils which are clean, considered, and designed for calm.
12. Who can I contact with questions?
You can reach us at hello@casadiovia.com— we’d love to help.