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Returns & Exchanges

We really hope you love our products, but if for some reason you don't, please contact us at info@casadiovia.com for information on how to return your goods for a refund or exchange.

 

Returning your goods

Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us within 30 working days of delivery to you or of you notifying us of cancellation. 

When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Please ensure that the returned parcel is properly sealed and contains the order number.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us.

 

Refunds

Please allow a minimum of 14 working days from the date your order is returned to us for your refund to be processed.

The refund will be processed to the original payment method used to place the order.

If you have any questions about returns, please contact us via the Live Chat or email us at info@casadiovia.com.

 

Your cancellation rights

If you wish to cancel your order, please you will need to contact us via the Live Chat or email us at info@casadiovia.com.

Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.

NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please see information above on how to return your order to obtain a full refund.